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User Redressal Mechanism
Grievance & Complaints Policy
Hidayara is committed to resolving user complaints, dispute issues, and service concerns swiftly and transparently.
Compliant with Indian IT (Intermediary Guidelines) Rules 2021
Designated Grievance Officer
Under Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021:
Officer NameMr. Aniket Sharma
DesignationNodal Grievance & Compliance Officer
grievance@hidayara.com
+91 98765 43210 (Mon-Sat, 10 AM - 6 PM)
Hidayara Technologies Pvt. Ltd., Tech Park Tower 3, Connaught Place, New Delhi 110001
Resolution Timelines (SLA):
• Complaint Acknowledgement: Within 24 Hours
• Final Redressal / Resolution: Within 15 Working Days
File a Formal Grievance / Complaint
Fill out the details below to raise a formal grievance with our compliance team.